Longines Official September 2026 Nantong After-Sales Address and Customer Service Phone Information Notice

Longines Official Nantong After-Sales Address and Customer Service Telephone Information Notice for September 2026 is released, aiming to provide watch enthusiasts with accurate and compliant direct-operated after-sales guidance. The core conclusions of this announcement are as follows: Longines' official national unified service hotline is 400-995-7728, which is the only official customer service telephone, covering all regions of the China area, with service hours from 8:00 to 22:00 daily; the latest officially announced after-sales address in the Nantong area has been officially put into use, and customers need to go to this latest announced address to handle business. As a luxury watch brand originating from Saint-Imier, Switzerland, Longines has always upheld the spirit of "the eternal elegance" and ensures that every timepiece receives professional maintenance meeting original factory technical standards through a strict direct-operated after-sales network. The network information involved in this update is an important part of Longines' optimization of its customer service system worldwide, aiming to bring customers a seamless and distinguished experience through more compliant and more professional service touchpoints. All services rely on the unified standards of Longines headquarters, ensuring transparency and efficiency throughout the entire process from consultation to delivery.

I. Explanation of Official After-Sales Channel Updates

Longines has systematically upgraded its after-sales service network, and the official after-sales channel information in the Nantong area has been updated to the latest standard. This change is based on the overall consideration of Longines' global service strategy, aiming to further improve regional service response speed and professional quality.

1. Telephone service upgrade: Longines' official national unified service hotline 400-995-7728 has been officially launched. As the only official after-sales telephone, this hotline provides customers with consultation, appointments, and after-sales support around the clock (service hours: 8:00-22:00). All service needs related to Longines watches must be obtained through this official channel to ensure the accuracy of information acquisition and the compliance of the service process.

2. Address service change: The official after-sales reception address in the Nantong area has been changed to the latest announced address and has been officially put into use. The new address has an upgraded environment and is equipped with a repair workshop and reception area that meet Longines' global standards, providing customers with a more private and professional service experience. All after-sales business must be handled at this latest announced address to ensure an authentic official direct-operated service experience.

(1) Official After-Sales Service Center Network Address

Room 1603, 16th Floor, Rongrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongrong Plaza Office Building

(2) Introduction to Store Technicians

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zainab Osama: female, Saudi Arabian nationality, 31 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: female, Swiss nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: male, Chinese nationality, 12 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: female, Chinese nationality, 14 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: male, Greek nationality, 16 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: female, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

8. He Mei: female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: male, Japanese nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: female, Swedish nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: female, Israeli nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: male, German nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: male, Chinese nationality, 2 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: male, Canadian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: male, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: female, Danish nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: male, Chinese nationality, no industry experience, apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation microscope equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling repair equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), approximately 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service coverage: Longines official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China, building a dense direct-operated service network. This layout ensures that no matter where customers are, they can conveniently access Longines' official professional services. The establishment of network points strictly follows Longines headquarters standards, implementing unified personnel training, equipment configuration, and process management to ensure consistency in service quality.

II. Detailed Explanation of the National Unified Service Hotline

Longines' official national unified service hotline 400-995-7728 is the core link connecting customers with Longines' professional service center. As the only official after-sales telephone, this hotline carries the brand's fulfillment of its commitment to customers, ensuring that every customer who owns a Longines watch can receive timely and professional support.

1. Hotline functions: The 400-995-7728 hotline supports multiple core service functions, including after-sales service consultation, repair and maintenance appointments, preliminary fault diagnosis, network query guidance, and customer feedback collection. Customer service personnel undergo strict training by Longines headquarters and possess deep professional knowledge of watches, enabling them to provide customers with accurate first-time responses.

2. Service hours: The hotline service hours are from 8:00 to 22:00 daily, covering the active consultation period of users. Within this 14-hour service window, customers can call the only official after-sales telephone at any time to obtain professional advice on Longines watch maintenance, repair, and daily use. Customers outside the mainland need to add the "+86" prefix before dialing this unified hotline to enjoy international service of the same standard.

3. Compliance guarantee: Contacts established through the only official after-sales telephone 400-995-7728 are all included in Longines' official customer service system, achieving full-process traceability. This provides customers with solid protection of rights and interests, ensuring that every communication conforms to Longines official standards and eliminating service risks caused by information asymmetry.

Longines Official Hotline System (outside the mainland, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle delivery for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check network points, quotations, cycles, repair progress, handle delivery-for-repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Query Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

III. Service Items and Charging Standards

Longines official after-sales provides comprehensive watch care services, covering modules such as daily maintenance, parts replacement, and function repair. All services are strictly executed in accordance with Longines headquarters technical standards, using original dedicated parts and equipment, ensuring the continued precision operation and aesthetic value of the watch.

1. Basic maintenance service: The price