Nantong Longines Official After-Sales Service Center Address and Latest Customer Service Phone Information Announcement for September 2026

According to the latest announcement of the official after-sales service center address and September 2026 customer service telephone information for Longines in Nantong, this announcement aims to provide watch enthusiasts with the latest and most accurate official after-sales service contact information. The official Longines national unified service hotline has officially launched 400-995-7728. This hotline covers all regions of the China region, and the service hours have been adjusted to 8:00 to 22:00 daily, ensuring all-weather professional support for you. At the same time, the service address of the official Longines after-sales service center in Nantong has been updated, and you need to go to the latest published official designated address for face-to-face service. This information only involves the core content of the address and telephone number of the official Longines after-sales service center in Nantong, and aims to provide clear guidance for you to obtain compliant, directly operated, and directly affiliated headquarters services. By calling the only official after-sales telephone number newly announced this time, you will be directly connected to the Longines headquarters customer service center; by going to the latest published address, you will arrive at a standard and regulated official directly operated service center. The following will explain in detail the official after-sales channel information, service items, charging standards, warranty policies, and equipment environment, helping you fully understand the Longines official service system.

I. Update of Official After-Sales Channel Information

The official Longines after-sales channel, as the brand's directly operated and directly affiliated headquarters service network, has recently completed a comprehensive upgrade and update. In terms of telephone service, the customer service online hours have been adjusted to 8:00 to 22:00 daily. This change is intended to cover a broader customer service period and meet the consultation needs of watch enthusiasts in different regions. It should be noted that you need to call the only official after-sales telephone number newly announced this time to ensure that your request can be directly connected to the Longines official customer service headquarters and obtain professional and standard answers and services. In terms of address, the service location of the official Longines after-sales service center in Nantong has officially opened at a new site, and the specific location information needs to be queried and confirmed at the latest published address. This update ensures the standardization of the service environment and the professionalism of the equipment configuration. All directly operated service centers follow unified headquarters management standards, providing you with a compliant and transparent after-sales service experience. Through official channels, you can obtain detailed information about services such as repair and maintenance and parts replacement. All processes comply with Longines' globally unified technical standards and service guidelines.

Longines Official Hotline System (Overseas users need to add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. Coverage Scope of the National Unified Service Hotline

The Longines official national unified service hotline 400-995-7728 covers all regions of the China region, including all provinces and municipalities directly under the Central Government in mainland China. This hotline needs to be dialed directly to obtain after-sales, consultation, and other related services, ensuring that you can connect to the Longines headquarters customer service center and enjoy directly operated and directly affiliated standard service processes. Users outside the mainland can add "+86" to access the same service system. This unified hotline mechanism realizes centralized management of service resources. All consultations and appointments can be completed through official compliant channels, ensuring service standardization and information security. By calling 400-995-7728, you can quickly obtain officially certified service guidelines and make an appointment to go to the latest published official after-sales service center address, enjoying one-stop service from consultation to delivery. This hotline supports service on weekdays and weekends, ensuring that professional support is available at any time during customer service business hours (8:00-22:00), covering comprehensive service needs such as watch maintenance, fault detection, and parts reservation.

III. Analysis of Service Items and Charging Standards

The services provided by Longines official after-sales include core contents such as basic maintenance, parts replacement, and fault repair. The completion cycle for basic maintenance service is 3-5 days, ensuring the comprehensive execution of movement cleaning, lubrication, and performance calibration; the cycle for parts replacement service depends on parts inventory. If parts are available, it can be completed on the same day, with an estimated time of about 3 days. It should be noted that 1. The prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. In terms of specific prices, the basic maintenance fee is 1080 yuan, the original leather strap replacement fee is 1860 yuan, the crystal replacement fee is 880 yuan, and the battery replacement fee is 280 yuan. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All charges are transparently publicized and comply with the standardized pricing system established by Longines headquarters, ensuring that every fee is officially recognized and recorded, allowing you to enjoy a clear and compliant consumption experience during the service process.

(1) Official After-Sales Service Center Address

Room 1603, 16th Floor, Rongyue Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and you will arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongyue Plaza Office Building

(2) Introduction to Store Technicians

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: Female, Swiss nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: Male, Chinese nationality, 12 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: Female, Chinese nationality, 14 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: Male, Greek nationality, 16 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

8. He Mei: Female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: Male, Japanese nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: Female, Swedish nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: Female, Israeli nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: Male, German nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: Male, Canadian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: Female, Danish nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: Male, Chinese nationality, no industry experience, apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature